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  1. The Managed Heart: Commercialization of Human Feeling, by Arlie Russell Hochschild, was first published in 1983. [1] . In it, she documents how social situations influence emotions through the experiences of flight attendants and bill collectors. A 20th Anniversary edition with a new afterword added by the author was published in 2003.

    • Arlie Russell Hochschild
    • 1983, with reissues in 2003 and 2012
    • 1983
    • The University of California Press
  2. The Managed Heart: Commercialization of Human Feeling. Arlie Russell Hochschild. University of California Press, 1983 - History - 307 pages. In private life, we try to induce or suppress...

  3. 1. Nov. 1983 · The Managed Heart: Commercialization of Human Feeling. Arlie Russell Hochschild. 3.99. 960 ratings83 reviews. In private life we try to induce or suppress love, envy, and anger through deep acting or "emotional work," just as we manage our outer expressions through surface acting.

    • (951)
    • Paperback
    • Arlie Russell Hochschild
  4. 31. März 2012 · In private life, we try to induce or suppress love, envy, and anger through deep acting or "emotion work," just as we manage our outer expressions of feeling through surface acting. In trying to bridge a gap between what we feel and what we "ought" to feel, we take guidance from "feeling rules" about what is owing to others in a given situation. Based on our private mutual understandings of ...

    • Arlie Russell Hochschild
    • March 31, 2012
    • 1983
  5. In private life, we try to induce or suppress love, envy, and anger through deep acting or "emotion work," just as we manage our outer expressions of ...

    • 1
  6. We bow to each other not simply from the waist, but from the heart. But what occurs when emotion work, feeling rules, and the gift of exchange are introduced into the public world of work? In search of the answer, Arlie Russell Hochschild closely examines two groups of public-contact workers: flight attendants and bill collectors.

  7. 31. März 2012 · The Managed Heart: Commercialization of Human Feeling Paperback – March 31, 2012 by Arlie Russell Hochschild (Author) 4.5 4.5 out of 5 stars 115 ratings

    • Arlie Russell Hochschild