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- Support Options and Customer Service
Do you need to contact Amazon.co.uk for any reason? Whether you have a question, a problem, or a feedback, you can find the best way to reach us here. You can chat with us online, request a phone call, or email us. We also provide product support, carrier information, and help topics for your convenience.
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- Overview
- Phoning Amazon UK
- Using Amazon UK Online Chat
- Using Twitter
- Using Facebook
This wikiHow teaches you the fastest ways to contact Amazon UK's customer support team to resolve any issues you have with the service.
Amazon no longer has a support e-mail address, so there is no way to contact Amazon UK via email.
Amazon UK offers the ability to request a near-instant phone call from a
if you provide some details online first. If you're not already signed in to your
, you'll be prompted to do so now.
If you'd rather phone Amazon yourself, you can do so, although you may need to wait in a queue.
For general issues in the UK, dial
If you're outside of the UK, dial
Amazon's chat support service is the fastest way to contact Amazon UK for all types of support. Although you'll start the conversation with a bot, you can easily request to speak with a human at any time. If you're not already signed in to your Amazon account, you'll be prompted to do so now.
It's the orange button on the left side of the page. This opens a chat window.
Type your question and click
You'll see some example questions in ovals at the bottom of the window—you can simply click one of those if you'd like.
Answer any additional questions from the bot.
Amazon's messaging bot will attempt to guide you through your issue.
on your computer, phone, or tablet.
As long as you have a Twitter account, you can contact Amazon's official customer service account @AmazonHelp 7 days a week.
If you're not signed in to Twitter, sign in now.
Click or tap the Search bar and type amazonhelp.
A list of matching results will appear.
It's the account name with a round icon that says "Customer Service" inside. A blue and/or white star icon will appear next to "Amazon Help" at the top of the page to indicate that it's an official account.
on your computer, phone, or tablet.
If you have a Facebook account, you can use it to contact Amazon UK through their official Facebook page. Amazon UK's Facebook support team is available to answer questions 7 days a week between 7 AM and 7 PM.
It's not possible to send a private message to Amazon UK on Facebook—you'll need to make a public
on their official page. Use this method for less serious concerns as you won't be able to exchange private information in this manner.
Go to Amazon UK's support page.
If you're using a computer, had to
Contact our customer service via phone or chat. Search the help library Type something like "question about a charge" Browse help topics. Recommended Topics. Where's My Stuff? Shipping and Delivery. Payment, Pricing and Promotions. Returns and Refunds.
