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Learn about Chris Gorman's career, achievements, and community involvement as the leader of KeyCorp, one of the largest bank-based financial services companies in the US. He oversees $187 billion in assets, 3.5 million clients, and various business lines and initiatives.
- Christopher M. Gorman | KeyBank
18. Apr. 2024 · Christopher Gorman. Photographer: Dustin Chambers/Bloomberg. By Bre Bradham. April 18, 2024 at 11:19 AM PDT. Listen. 1:45. After a year that challenged a host of regional lenders, KeyCorp Chief...
Chris Gorman is the Chairman and Chief Executive Officer of KeyCorp, one of the nation's largest bank-based financial services companies. He is also a board member of several organizations, such as the Bank Policy Institute, Business Roundtable, and Cleveland Museum of Art.
- 500+
- Keybank
- 8.6K
- Cleveland, Ohio, United States
- How Is The Digital Transformation Process Going at Keybank?
- How Has Key Automated and Digitized The Back Office?
- Can You Discuss The Concept of ‘Targeted Scale’ at Keybank?
- How Important Is The Combination of Physical and Digital?
- How Does Key Invest to Keep Up with Much Larger Financial Organizations?
- What Is Your Perspective on M&A Going Forward?
- How Do You Build A ‘Digital Culture’ That Accepts Change?
- What Is The Biggest Opportunity in The Future?
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Gorman: I see Key as a digitally progressive bank, not just a regional bank. One of the reasons we’re so able to do that is because we’re focused on just certain sectors. Our strategy is what we call ‘targeted scale’. We’re not trying to be everything to everyone, but for those clients we are focused on, we’re trying to be really important to them,...
Gorman:We started from scratch, and instead of trying to cobble it all together, we built the back and middle office on a very flexible platform that enables us to iterate very, very quickly. We basically built a new chassis from the beginning as opposed to working with the systems and processes we already had.
Gorman: The secret is to figure out who you want to be relevant to, where you win, how you win, and why you win. We said we’re going to make a pivot and we’re going to be focused on certain industry sectors by definition. For instance, we are a leading healthcare bank. Several years ago, we bought a leading boutique that advised large healthcare or...
Gorman: The nice thing about digital is that it removes the constraints of geography. Right now, a full 25% of our new customers are under 30. I think that really speaks to the combination of digital and physical, because people that are under 30 are digital natives and they know what they want – and they know what good technology is. We think we p...
Gorman: It starts with targeted scale. We’re not investing in everything. We’re trying to figure out where we can be relevant. We spend about $800 million a year in tech and ops with $200 million or so of that in front-end capabilities. We’ve done a lot of the heavy lifting around core systems, so we have a lot of money that we can spend. We also b...
Gorman: In terms of buying another traditional bank, I don’t think scale just for scale’s sake makes a ton of sense. It would have to have a very high bar strategically, and it would also have to make sense from a financial perspective. We bought First Niagara in 2016, took out 42% of the costs, and kept the people and the clients. That was a succe...
Gorman: One of the things that we reward and talk about throughout our company is the notion of being intellectually curious. And then the notion that we need to iterate quickly. When we look for people, we want those with great subject matter expertise – but we’re also looking for people who are just business people, who just enjoy being in the ga...
Gorman: I’m a big believer that we need to continue to invest heavily. We need to invest in our people. We need to invest in digital. We need to invest in analytics. Those will drive growth and growth will create opportunities for our shareholders and also for our teammates.
Listen to an exclusive podcast interview with KeyBank CEO Chris Gorman, who shares how his bank has leveraged technology, partnerships, and targeted scale to compete with larger and smaller rivals. Learn about KeyBank's focus on healthcare, technology, renewable energy, and affordable housing sectors.
Christopher M Gorman is Chairman/President/CEO at Keycorp. See Christopher M Gorman's compensation, career history, education, & memberships.
- Chairman/President/CEO
- Keycorp
14. März 2023 · Watch the full interview with Chris Gorman, who talks about his bank's deposit growth and the impact of Silicon Valley Bank's collapse. The video is from CNBC, a business news channel in the US.
- 8 Min.
27. Juli 2022 · Learn how Chris Gorman led KeyBank to record-setting growth during the pandemic by modernizing services, transitioning to remote work and acquiring new capabilities. Read about his succession plan, digital strategy and cultural vision for the bank.
