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  1. JSIS Online Connect is a secure platform for EU staff and their families to access JSIS services and benefits. Learn how to use JSIS Online Connect with MyPMO, a mobile app that simplifies your requests and activities.

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  2. JSIS online is an application for EU staff to apply for advance payments, priority treatment and recognition of serious illness. Learn how to connect to JSIS online, access forms and explanatory documents, and join AIACE for support and events.

  3. For all questions and requests related to JSIS or to schedule an appointment (if deemed necessary) please send a message to the following functional mailbox: “pmo-rcam-rdv@ec.europa.eu”, by “JSIS Online" or "Staff Matters” or call the PMO Single Phone Number +32 229 11111 from Monday to Friday from 9.30 a.m. to 12.30 p.m.

    • Brussels
    • Ispra
    • Luxembourg
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    Requests for reimbursement European Commission JSIS Brussels – Requests for reimbursement 1049 Brussels
    Prior authorisation (including carers), Dental estimates,Recognition of serious illness European Commission JSIS Brussels – Prior authorisation 1049 Brussels Fax : +32 2 29 95351
    Direct billing and advances European Commission JSIS Brussels – Direct billing 1049 Brussels Fax: + 32 2 29 59701
    Requests for reimbursement European Commission JSIS Ispra – Settlements office PMO.6 TP. 740 Via Enrico Fermi, 2749 I-21027 Ispra (Varese)
    Prior authorisation (including carers), Dental estimates,Recognition of serious illness European Commission JSIS Ispra – Settlements office PMO.6 TP. 730 Via Enrico Fermi, 2749 I-21027 Ispra (Vares...
    Direct billing and advances European Commission JSIS Ispra – Settlements office PMO.6 TP. 730 Direct billing Via Enrico Fermi, 2749 I-21027 Ispra (Varese) Fax: + 39 0332 78 94 23

    Requests for reimbursement European Commission JSIS Luxembourg - Settlements office DRB B1/061 L-2920 Luxembourg

    JSIS Online is a system for submitting requests for reimbursement, prior authorisation, dental estimates and direct billing to the Paymaster Office (PMO) of the European Commission. The web page provides the contact details and instructions for using JSIS Online in different locations (Brussels, Ispra and Luxembourg).

  4. How to contact us for questions and assistance on JSIS matters: Online. Staff Contact - Health - select a topic and a subtopic and click 'Contact us' on the right-hand side of the page. By phone - from 9.30 a.m. to 12.30 p.m. CET (Central European Time) Brussels. + 32 2 29 11111.

  5. Single access point with one menu to access the different Commission applications (JSIS Online, My IntraComm, MyPMO, SYSPER Post Activity, Staff Matters + Staff Contact, Legal&Financial Information and EU Login).

  6. AIACE International (Joint Sickness Insurance Scheme) provides health insurance and reimbursement for its members and beneficiaries. Access JSIS online to request reimbursement, prior authorization, hospitalization, screening and more.

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